Discovering the Luxury Concierges in San Sebastian: The Guardians of Unforgettable Experiences

Luxury concierges can be found right in the heart of Donostia-San Sebastian, a discreet but key member of the hotel industry.

These skilled operators, who can be recognised by the crossed golden keys pin on their lapels, are dedicated to making their clients' most extraordinary and special requests come true, turning their stay into an unforgettable experience.

Luxury concierges are members of the prestigious Les Clefs d'Or, an association with more than 4,000 members in 800 tourist destinations around the world. Three hotels in San Sebastian currently have gold concierge services: Hotel Villa Favorita, Hotel de Londres y de Inglaterra and Hotel María Cristina.


Hotel Villa Favorita

Hotel de Londres y de Inglaterra

Hotel María Cristina

These professionals are true masters of hospitality, capable of fulfilling every kind of request, from the most mundane needs to the most extraordinary and unusual ones. Their job goes beyond making bookings or giving directions; they make every effort to get to know the tastes and needs of each guest in order to offer a personalised memorable service from the very first contact.

For them, there are no limits. They use their extensive network of contacts to achieve the impossible, from organising a marriage proposal using La Concha Beach as a backdrop, finding lost wedding rings on the very same beach, getting hold of a grand piano to rehearse on in one of the lounges at the Hotel Londres or greeting you with your wedding song as soon as you step out of your car.

They are true guardians of service excellence and ensure sure that visitors have a high quality experience.

A Les Clefs d'Or concierge is synonymous with distinction and quality, guaranteeing that guests receive exceptional service. This prestigious insignia represents years of experience, recommendations from colleagues and, above all, an unwavering commitment to customer satisfaction. Luxury concierges are key when it comes to making every stay a truly unforgettable experience in the beautiful city of Donostia-San Sebastian.

Premium news

    • San Sebastián: Best gastronomy destination for foodies

      Held to be the best gastronomy destination on the planet, the city has notched up the world's highest score with an impressive satisfaction index of 96.67m according to 'Condé Nast Traveler'

    • Live out an unforgettable VIP Experience at the Reale Arena stadium

      Donostia San Sebastián has a First Division football team, and it wants you to inspect it from a very special location.

    • Amid wines and haute couture design: The Bodega Katxiña Winery and the Balenciaga Museum

      Donostia San Sebastián, famous for its elegant bay, golden beaches and world-class gastronomy, never ceases to surprise visitors to the city.

    • Discovering the Luxury Concierges in San Sebastian: The Guardians of Unforgettable Experiences

      Luxury concierges can be found right in the heart of Donostia-San Sebastian, a discreet but key member of the hotel industry.

    • Enjoy some Txakoli in Hondarribia, a winery, a hotel and a really delightful village

      Donostia San Sebastián, a showpiece of the Basque Country, invites you to immerse yourself in an experience where wine, nature and culture intertwine to offer you a unique getaway.

    • Chillida 100 years

      Exploring an Artistic Treasure Trove: San Sebastián is Celebrating the Eduardo Chillida Centenary in 2024.

    • San Sebastián, the Premium destination is growing!

      Donostia's tourist attraction has helped to strengthen the range of products and services aimed at the most successful travellers.

    • San Sebastian, once again recognised as the number one in the world

      San Sebastian is the epicentre of luxury travel and gastronomy.

    • Retail outlets in San Sebastián are still a magnet for exclusivity enthusiasts

      Welcome to San Sebastián, the jewel of the Basque coast, which captivates visitors with its unique charm and vigorous gastronomic scene.

    • Exclusive Experiences at Zinemaldia: Discover the Nooks and Crannies that Delight the Stars in San Sebastián

      Zinemaldia, that magic festival assembling artistes and filmgoers from all over the world in the beautiful city of San Sebastián, is about to start up once again.

    • Rekondo Restaurant

      San Sebastián has one of the world's best wineries: Restaurante Rekondo. Check it out.

    • Don't you know what a TXAKOLINDEGI is?

      If you love wine and good food... you're going to love these.

    • Hidden corner of San Sebastian

      There is a hidden corner that all the citizens of San Sebastian know, but not all who visits gets to discover it.

    • The most spectacular apartments for your holidays in San Sebastián

      They appear in the best rankings for their privileged locations, spectacular views...

    • The Belle Époque returns to San Sebastián. 1st of July

      One more year horse racing returns to the San Sebastian Hippodrome. The summer season opens on July first with the most festive day.

    • Yoga in a forest surrounded by art

      You cannot ask for more: a yoga class in the middle of nature, surrounded by forest and works of art by Eduardo Chillida.

    See all the news