Discovering the Luxury Concierges in San Sebastian: The Guardians of Unforgettable Experiences

Luxury concierges can be found right in the heart of Donostia-San Sebastian, a discreet but key member of the hotel industry.

These skilled operators, who can be recognised by the crossed golden keys pin on their lapels, are dedicated to making their clients' most extraordinary and special requests come true, turning their stay into an unforgettable experience.

Luxury concierges are members of the prestigious Les Clefs d'Or, an association with more than 4,000 members in 800 tourist destinations around the world. Three hotels in San Sebastian currently have gold concierge services: Hotel Villa Favorita, Hotel de Londres y de Inglaterra and Hotel María Cristina.


Hotel Villa Favorita

Hotel de Londres y de Inglaterra

Hotel María Cristina

These professionals are true masters of hospitality, capable of fulfilling every kind of request, from the most mundane needs to the most extraordinary and unusual ones. Their job goes beyond making bookings or giving directions; they make every effort to get to know the tastes and needs of each guest in order to offer a personalised memorable service from the very first contact.

For them, there are no limits. They use their extensive network of contacts to achieve the impossible, from organising a marriage proposal using La Concha Beach as a backdrop, finding lost wedding rings on the very same beach, getting hold of a grand piano to rehearse on in one of the lounges at the Hotel Londres or greeting you with your wedding song as soon as you step out of your car.

They are true guardians of service excellence and ensure sure that visitors have a high quality experience.

A Les Clefs d'Or concierge is synonymous with distinction and quality, guaranteeing that guests receive exceptional service. This prestigious insignia represents years of experience, recommendations from colleagues and, above all, an unwavering commitment to customer satisfaction. Luxury concierges are key when it comes to making every stay a truly unforgettable experience in the beautiful city of Donostia-San Sebastian.

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